What 70 Responses Are Telling Us About The Crossing Express Market & Cafe
Your feedback continues to shape every part of The Crossing Express Market & Cafe. Since launching our community survey, 528 people have visited the survey page and 70 have shared their input, giving us a clearer picture of what Lawrenceburg and the surrounding area want from a convenience‑meets‑cafe space.
What We’re Learning From You
Fresh, prepared food is a major priority. A strong 84% CSAT score (Customer Satisfaction Score) and a 4.33/5 average rating show that customers are highly interested in freshly made sandwiches, salads, wraps, and hot meals prepared in‑house. The most‑requested items include fresh sandwiches, breakfast sandwiches, salads, wraps, fruit cups, yogurt parfaits, and protein boxes.
- ⚡ Speed matters. With a 3.85/5 importance rating, quick service is a key expectation—especially for morning and lunchtime visitors.
- 🥗 Health‑minded options matter too. 63% of respondents value healthier choices like low‑calorie, plant‑based, or gluten‑free items.
- 🛒 Late‑night access is in demand. Among those who answered, over 70% believe a late‑night convenience option is needed near Walnut Street, with many preferring hours extending to 12am or later.
- 🧺 Basic groceries are a welcome addition. When asked about late‑night grocery pickups, respondents highlighted essentials like bread, eggs, milk, cheese, pasta, fresh vegetables, deli meats, and ready‑made soups.
🎶 Atmosphere Matters
92% enjoy music in a cafe or lounge environment.
The top atmosphere preference is cozy and relaxed, followed by modern, bright, and calm settings.
92% also enjoy natural background scents like coffee or baked goods.
🛍️ Product preferences are clear
Shoppers want a mix of local products (74%), small‑business items (72%), and familiar national brands. Snacks, drinks, baked goods, and healthy snacks top the list of convenience purchases.
🍺 Beer, wine, and DORA participation are popular.
67% would enjoy single‑serve beer or wine in a lounge‑style space.
74% want the cafe to participate in the Lawrenceburg DORA program.
💳 Loyalty programs matter
81% say they’d return more often if rewards are valuable.
The most preferred reward type is instant dollar‑off savings.
No‑expiration rewards are the top choice.
Who’s Responding?
The survey reflects a strong local presence:
83% live or work in Lawrenceburg.
The majority visit the area multiple times per week.
Most respondents are 35–65+, with a strong morning and afternoon presence in town.
What This Means for Our Next Steps
Your input is directly shaping decisions around:
Menu development
Hours of operation
Grocery essentials
Atmosphere and layout
Loyalty program structure
Beverage offerings
Local vendor partnerships
Participation in community programs like DORA
This project is being built with you, not just for you. Every response helps us refine the experience we’re creating at The Crossing Express Market & Cafe. More updates are coming as we continue turning your feedback into real decisions. Thank you for helping us build something meaningful for Lawrenceburg.